Intangible items (Single Sessions / Services). Refunds are only given if the session was not scheduled. If the session was scheduled and the cancellation is before a 24-hour period your session will be refunded at your request.
Intangible items (Pricing Plans / Services). Since pricing plans are a monthly subscription you will be refunded on the sessions not used or scheduled / cancelled (before a 24-hour period). Monthly plans must be cancelled in order to receive a refund.